Terms and conditions

Introduction

Welcome to Sheylee! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our website or services.

Made to Order

At Sheylee, all our products are made to order. We do not keep inventory, which allows us to offer unique and personalized items. Due to this custom nature, we cannot offer refunds, returns or exchanges.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, we are here to help. Please contact us as soon as possible within 14 days of receiving the item to report the issue. We will work with you to resolve the problem as quickly as possible.

Shipping and Delivery

We track all our shipments to ensure that they reach you safely. However, we cannot take responsibility for orders marked as “delivered” by the carrier but not received by the customer. If you do not receive your order even though the tracking indicates it has been delivered, please follow these steps:

Contact Your Local Postal Service: Check if there have been any issues with your package.
Check with Neighbours and Family: Talk to your neighbours and family to see if they have seen the package being delivered or if it has been misplaced or stolen.
Contact Us: Reach out to us, and we will do our best to assist you in locating your package or resolving the issue.

Customer Service

At Sheylee, we pride ourselves on being a customer-friendly company. Our goal is to ensure you have a positive shopping experience. If you encounter any issues, please do not hesitate to contact us. We will try our very best to assist you and find a satisfactory solution.

Contact Information

For any questions or concerns regarding these terms and conditions, or to report an issue with your order, please contact us at:

Email: [email protected]

Changes to Terms and Conditions

We may update these terms and conditions from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically for the latest updates.

Thank you for shopping with Sheylee. We appreciate your business and are here to provide you with the best service possible.